Responsibilities: 

• Handle incoming calls, outbound calls, email, resolve customer’s complaint, provide appropriate solutions within the time limits and follow up to ensure resolution according to SOPs 

• Follow communication procedures, guidelines and policies 

• Collect customer feedback through rating score in order to enhance customer satisfaction 

• Update customer information in the customer service database during and after each call 

• Support customers with issues regarding to payment, app… 

• Handle workload in a high volume to reach KPIs 

Requirements: 

• At least 6-12 months experience at the Call Center. 

• Knowledgeable in transportation, especially ride hailing platform 

• Good at MS office, good English communication 

• Good communication skills with a positive attitude, both written and verbal 

• Must be able to work in shifts (night shifts), holidays, and weekend