Key Responsibilities

• Plan, implement and develop the driver community through training, engagement and driver welfare programs
• Develop a detailed training plan for drivers to ensure the image of a professional driver is built, while improving the quality of customer service
• Develop a communication direction including the method, content and tone/mood suitable for drivers and ensure the rate of drivers reading and understanding the communication content
• Connect and build relationships with potential partners to bring periodic benefits to drivers while increasing benefits for be drivers
• Organize periodic offline events and call for sponsorship from brands/partners
• Make annual plans, budget estimates and control budgets
• Participate in meetings with the driver team, trainers to deploy new policies and answer drivers‘ questions about be policies, features on the application
• Manage the driver team and maintain engagement
• Manage and develop members in the team

Requirements

• Minimum 3 years of hands-on experience in driver community management or technology-based transportation companies
• Experience in planning, budgeting and budget control
• Experience managing offline events is an advantage
• Minimum 2 years of management skills or management position
• Strong analytical, problem-solving and project management skills
• Proactive attitude and ability to multitask
• Excellent verbal and written communication skills as well as interpersonal, organizational and time management skills
• Proficiency in Microsoft Office including Excel, Word and PowerPoint